In our effort to uncover just how deep the Carrier IQ rabbit hole goes, we reached out to Nokia for comment on whether that pernicious tracking software was on its phones. Trevor Eckhart, the researcher who brought Carrier IQ's activities to light, included in his early notes the fact that the software was sold with support for Nokia devices. That may indeed be the case, but Nokia's response has been categorical: no Nokia phone has ever shipped with Carrier IQ onboard.
"Nokia is aware of inaccurate reports which state that software from CarrierIQ has been found on Nokia devices. CarrierIQ does not ship products for any Nokia devices, so these reports are wrong."
That should provide some solace to freaked out smartphone users who are having to face another privacy invasion from an unforeseen source. Of course, the sacrifice of privacy in exchange for always-connected, always-communicating devices has come to be something of an implicit part of the smartphone bargain these days. Nonetheless, we'd still prefer to see carriers, who are increasingly looking like the main villains of the tale, spell out when they load software like Carrier IQ that collects extremely detailed information about the way you use a phone. Additionally, though Nokia has come out strongly against Carrier IQ today, the company has recently said it's willing to work more closely with US carriers, so this story could yet turn sour for fans of the Finnish company. Here's hoping Nokia keeps up its clean record.

There are 34 Comments. Add yours.
I’m actually glad, and I hope it’s true, because I use a nokia phone.
Posted on Dec 01, 2011 | 6:14 AM EST reply Recommend Flag actions
It’s true, they have denied it multiple times last night and today:
https://twitter.com/#!/MarkDatNokia/status/142177149099577344
https://twitter.com/#!/jurthys/status/141856513542205440
It also means you should take taht video of that HTC guy with a grain of salt, because the first sentence that comes out of his mouth is “found on Nokia”. So he’s lying from the get-go.
Posted on Dec 01, 2011 | 6:49 AM EST reply Recommend Flag actions
it is probaably best not to assume either is outright lying but if I must I woud pick Nokia.
Posted on Dec 01, 2011 | 6:55 AM EST reply Recommend (1) Flag actions
Let’s not accuse him of lying. Nokia may think that their devices haven’t had it installed but who knows what the carriers are doing when they receive the phones.
And regardless, if he misspoke on the video, do you want software on your mobile phone that can log as much as CarrierIQ? I don’t.
Posted on Dec 01, 2011 | 7:11 AM EST reply Recommend (4) Flag actions
http://ota.carrieriq.com/s60/stable/
Whats this then?
Nokia Series60
IQ Agent Download
Posted on Dec 01, 2011 | 12:24 PM EST reply Recommend Flag actions
Yeah, “shipped” prolly means they left the factory without it. Don’t think Nokia can influence what kind of crapware the carriers install after that. So Nokia as a company are saying they’ve nothing to do with it and putting the blame squarely on the carriers (IMO)
Posted on Dec 01, 2011 | 1:22 PM EST reply Recommend Flag actions
This is what we’re getting from all manufacturers right now (except Apple but that’s not a surprise) and even some carriers as this pass around this grenade.
Posted on Dec 01, 2011 | 1:47 PM EST reply Recommend Flag actions
Damn you Apple fans touting lack of functionality as a feature! :p
Posted on Dec 01, 2011 | 6:15 AM EST reply Recommend Flag actions
Me personally couldn’t care less. Yea, I’m from Austria (Europe), does it even affect me? And if so:
Carriers need to know where their signal sucks. Hence the location data. They need to know if its only their network sucking, hence the number because of the carrier. They need to know, when it happened, due to a possible overload of the network. It was never a problem, we all were happy with our signals getting better and better over the years (remember signals 5-10 years ago?). What now? Damn.
Posted on Dec 01, 2011 | 6:17 AM EST reply Recommend Flag actions
Wireless signals are fine. Key logging is not.
Posted on Dec 01, 2011 | 6:29 AM EST reply Recommend (9) Flag actions
oh, sorry. forgot to add i’m on iOS.
still, what’s with UI bugs that force quit your active call? might be useful for manufacturers. still, keyboard shouldn’t be tracked, then again, if buggy … :/
either way, they lose.
Posted on Dec 01, 2011 | 6:44 AM EST reply Recommend Flag actions
That’s the problem you see. Testing of the device on final software and hardware should be done BEFORE shipping in a real-world setting. Even Nokia does this, with many beta testers around the world on multiple carriers doing a whole lot of testing. TBH I think Nokia even has special “test” markets. Of course they don’t call ‘em that but there’re areas where limited releases of Nokia’s latest and greatest do occur with little fanfare.
When the devices are released, all the logging tools etc should be removed from the software builds and this sort of thing stops immediately.
Posted on Dec 01, 2011 | 6:58 AM EST reply Recommend Flag actions
BEFORE shipping? if carriers, developers, manufacturers and the like thoroughly tested all contingencies, nothing would ever get released. the long tail of edge cases is effectively infinite. this is not to say that carrierIQ is okay. i’m just refuting the idea that testing is ever done.
it’s like cancer. there is no test beyond total dissection of about 100 trillion cells to prove that one doesn’t have it. and considering that it would take the entire human population looking at 16000+ cells, and not to mention that the patient would be dead, it’s a bit unfeasible. there is only NED (no evidence of disease) not END (evidence of no disease).
there is a reason that we satisfice. the world is impossibly large.
Posted on Dec 01, 2011 | 10:12 AM EST reply Recommend Flag actions
If your tests are good enough then your edge cases will be few and far between.
Give your cancer analogy another look over
Posted on Dec 01, 2011 | 3:54 PM EST reply Recommend Flag actions
Since I actually work in the area you are describing, I can tell you that smartphone additions are not necessary for network level information. Specifically for 3g equipped smartphones.
The only actual user benefit would be handset state monitoring(battery,crashes and other device quality issues), everything else is unreasonable invasion of privacy.
Posted on Dec 01, 2011 | 6:44 AM EST reply Recommend (4) Flag actions
Exactly! The carrier already has access to the logs on the cell tower.
Posted on Dec 01, 2011 | 8:15 AM EST reply Recommend Flag actions
Interestingly enough, cell towers don’t actually log anything customer traffic related. In fact they tend to retails as little information as possible(there is essentially no storage available in that equipment) to keep the costs down.
Posted on Dec 01, 2011 | 9:18 AM EST reply Recommend Flag actions
Cell Tower pass a Lot of ‘tracking’ information to the MSC (Mobile Switching Center) used in call deliverd and hand-offs etc. This information includes mobile numbers, location, RSSI (Receive Signal Strength Indicators), network call set up info (channel/time slot/authentacation/cell tower, etc). This is seperate than the “Billing Information” which is also collected (numbers dialed, times, etc.) It also logs ‘dropped calls’ and other network problems from the cell phone ! This information is stored on the MSC for a short period of time (usually a few days) and is then automatically overwritten (for storage reasons). BUT during those few days this information can be Downloaded, to provide ALL the information the Carriers say they NEED ! They DO NOT NEED “Carrier IQ” for anything. Maybe It’s a case of the “Marketing Department” NOT talking with the Network Engineers. or wanting MORE.
Posted on Dec 01, 2011 | 2:16 PM EST reply Recommend Flag actions
MSC != Cell. Otherwise, thnx for the write up, I guess…
Posted on Dec 01, 2011 | 3:42 PM EST reply Recommend Flag actions
Hello Nokia,
shut up and give me an E7 with WP.
Promise I won’t be mad at you if you spy me all over.
Truly yours
Fanboy
Posted on Dec 01, 2011 | 6:31 AM EST reply Recommend (3) Flag actions
Never ever? Only a sith deals in absolutes.
Posted on Dec 01, 2011 | 6:36 AM EST reply Recommend (1) Flag actions
I don’t know if it makes sense but might this be one of the reasons why Nokia has stayed behind in smartphone business? Other manufacturers have known exactly what their consumers do with their phones for years. All Nokia has known were the sales figures.
Posted on Dec 01, 2011 | 6:39 AM EST reply Recommend (1) Flag actions
They were tied to a legacy platform and were struggling to get out a smartphone contender (MeeGo).
Posted on Dec 01, 2011 | 7:53 AM EST reply Recommend (2) Flag actions
Good old Nokia. Always thought highly if them myself.
Don’t give in to this CIQ crap Mr Elop.
Posted on Dec 01, 2011 | 6:48 AM EST via mobile reply Recommend (3) Flag actions
Is there a comprehensive list anywhere yet of which phones have CIQ and which ones don’t.
Surely it’s about time that those responsible get named, shamed, and forced to tell us what data they are collecting and why
Posted on Dec 01, 2011 | 6:58 AM EST via mobile reply Recommend Flag actions
just because carreriq isnt there it doesnt mean there isnt another hidden app doing it for nokia :P
These things need to be made transparent, not hidden in a 50 page eula that even the most patient person wont read!
Not that hard is is… “Do you want to allow information such as X Y and Z to be sent to your carrier to improve your experience” Yes/No….Job done!
Posted on Dec 01, 2011 | 7:05 AM EST reply Recommend (1) Flag actions
There is a thin line between privacy and snooping.
Example: You are chatting with your friend in a mall face to face and someone overhears your conversation and decides you will be prefect candidate to inundate you with advertizements on the bike that you were discussing with your friends and starts handing you fliers, etc. You will probably give him a mouthful about invading privacy and eavesdropping the conversations and exploiting the information for commercial gains and in the process pushing patience. Yes you allow this happen but not in physical life but in virtual life on facebook…
If this high level privacy invasion is acceptable, where is the line in this new world of where lines between acceptable snooping via electronic media is blurring.
Posted on Dec 01, 2011 | 7:29 AM EST reply Recommend Flag actions
This looks awesome! I’m a Windows Phone user and unfortunately don’t have access to CarrierIQ. Anyone know where I can get it?
Posted on Dec 01, 2011 | 8:28 AM EST reply Recommend (5) Flag actions
whats a windows phone?
Posted on Dec 01, 2011 | 9:03 AM EST reply Recommend Flag actions
If you haven’t heard of it, you must work at Carrier IQ.
Posted on Dec 01, 2011 | 11:46 AM EST reply Recommend (3) Flag actions
BlackBerry: RIM can attest that it does not pre-install the CarrierIQ application on BlackBerry smartphones and has never done so. Furthermore, RIM does not authorize its carrier partners to install the CarrierIQ application on BlackBerry smartphones before sales or distribution and has never done so. RIM also did not develop or commission the development of the CarrierIQ application, nor is RIM involved in any way in the testing, promotion, or distribution of the CarrierIQ application.
Posted on Dec 01, 2011 | 9:04 AM EST via mobile reply Recommend Flag actions
Seems to me like Nokia is grasping at straws here. As far as I’ve read (and as Gruber pointed out on Daring Fireball), Carrier IQ is something mandated by the carriers, not necessarily the manufacturers. It’s no surprise then that Nokia hasn’t put the software on any of their phones, especially in the US given their poor US carrier presence.
Posted on Dec 01, 2011 | 9:46 AM EST reply Recommend Flag actions
Nokia was actually called out in inital reports as a company that uses Carrier IQ, much like HTC and Samsung (the latter two which have specific CIQ recording function built into their customized skins for Android).
They’re responding to (according to them) inaccurate reports. Has nothing to do with ‘grasping at straws’.
Posted on Dec 01, 2011 | 11:45 AM EST reply Recommend (3) Flag actions
Conspiracy Theory 101: Could this just be an issue with semantics? CarrierIQ is not “shipped” on any Nokia device. Doesn’t mean the latest version doesn’t get downloaded on first use?
Posted on Dec 01, 2011 | 1:09 PM EST reply Recommend (1) Flag actions
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