After a flurry of statements from carriers and manufacturers who claim not to install the Carrier IQ tracking software, we've finally gotten an official statement from Sprint, which admits to using Carrier IQ but says it's just for analyzing network performance. Sprint says it collects "enough information to understand the customer experience with devices on our network," but that it can't look at the contents of messages, photos, or videos using Carrier IQ. Of course, this story broke when a Sprint HTC Evo 3D was shown logging keystrokes and call information, so the question remains if Carrier IQ on Sprint phones can monitor, store, or send that data — we'll ask for a clarification.
Carrier IQ provides information that allows Sprint, and other carriers that use it, to analyze our network performance and identify where we should be improving service. We also use the data to understand device performance so we can figure out when issues are occurring. We collect enough information to understand the customer experience with devices on our network and how to address any connection problems, but we do not and cannot look at the contents of messages, photos, videos, etc., using this tool. The information collected is not sold and we don't provide a direct feed of this data to anyone outside of Sprint.