good or bad sign?

You are now chatting with 'Kevin'.

Kevin: Thanks for contacting Microsoft Store Chat! How can I help you today?

*****: Hi i am trying to purchase a surface but I am getting an error on the last step of the check out. Errpr = "Sorry! Something went wrong. While we're fixing it, please try using the back button or refresh the page and try again" I have tried but still get the error

Kevin: Ok, the webpage is simply experiencing large volume. You will want to continue to try the link I provided until it works. We really do appreciate your patience.