Downloaded Windows 8 . . . Major problem already

Downloaded Windows 8 on my brand new laptop and the Wifi on my laptop is acting non existent. The Wifi Toggle button on my keyboard is stuck in a red color which means it isn't setup to detect wifi networks. Pushing the button doesn't work. I never had this problem with Wndows 7.

Idk what to do. I'm pissed right now. Currently on hold with Microsoft customer service.

Other than that, navigating Windows 8 is super smooth. However, the trackpad is not sensitive at all unlike when it used to be really sensitive with W7.