Problem with returning nexus 4.

Okay long story short. Ended up with 3 nexus 4's because of wacky play store giving me errors. I was able to return the first one but not able to return the 2nd one. I got a cancellation email from google play telling me that I have some options like refuse the delivery.... Just wondering has anyone run into this problem with returning a device? And how does this refusal of delivery work?