ATT Store Experiences with Sales Staff - buying Lumia 900

Posted by Bubba89 on April 8, 2012 08:39 am 28

With the Lumia 900 going on sale today in stores, I am curious to see if all the training of the sales staff has made a difference in how they present the windows Phone. Are they still trying to push iphone or Android even though you made it clear that this is the phone you are looking to purchase?

Two weeks ago when the launch date for the Lumia 900 was announced, I went to the ATT store in Fredricksburg, VA to see if the sales staff had the actual phone in stock. The rep I spoke with had never heard of the phone, so I told him the ATT site had a splashpage with a "coming soon" status for the phone. While looking up the phone he asked me why I wanted a windows phone? I told him that I like the office and xbox integration and that my HTC Evo is glitchy and crashes all the time. He told me that the newer android phones are much better and if I like phones with big screens the Samsung Note would be a great phone to replace the EVO. I told him I don't want the note I like the windows platform. He said he had been given a windows phone and tried it for a day and immediate replaced it because of the lack of apps. I told him they have 70k of apps....which ones weren't available. He couldn't name one! Instead he pulled out his phone and showed me an App where he could download free MP3. While having this long conversation he told me to wait while he called his boss to see what day the phones would be carried in the store. After talking with his boss he said the 900 isn't a better windows phone, it is just going to be well marketed and he still recommends buying an android phone. So...45 minutes after entering the store, I just asked to be their call list when the Lumia 900 is in stock so I can come down and look at it and decide if I want to switch carriers to ATT.

Very disappointed in ATT sales staff for calling this their hero phone, yet pushing customers to other platforms. Would be interested in you experiences over the next couple weeks as the Lumia 900 starts being sold in the US.