New Motorola VP of product Punit Soni has pledged on Google+ to improve the company's poor track record of supporting its devices with software updates. Specifically, he calls out Droid Bionic owners as having gotten a "raw deal" and says that a plan is still in place to update the phone to Android 4.0 — it was supposed to happen in Q3 this year, but with only a few days left on the calendar it looks like that deadline will be missed. Motorola has updated its device roadmap to state that the Bionic will now be getting Ice Cream Sandwich in Q4 along with the Droid Xyboard 8.2 and Xoom Family Edition.
"As far as what is in our control, we will be transparent and we will commit to your happiness."
Soni came over to Motorola from the Google+ team and, while he admits that "large ships can't change course overnight" (possibly due to a Verizon-shaped iceberg), his comments could be a positive sign for the company following Google's acquisition. If nothing else, his willingness to listen to and engage with his customers' concerns marks a departure from the past.