Mayday's positive press irks me
I'm seeing a lot of media reactions to Mayday as very positive. How innovative it is, and how it's going to solve the tech support problem.
Then I was listening to the Vergecast and Nilay described how he helps his parents with their Mac all the time, as they mysteriously find ways to break it. The way he was describing the situation did not sound like a one-off at all.
Maybe my data set is too small, but I have this overwhemling frustration that caused me to post this: I thought only MS/Windows was so "confusing" and in need of all this tech support, and these new post-PC devices have already solved that problem by being instantly intuitive (nevermind that genuine intuition is impossible and only seems like intuition due to familiarity with something previously learned). I thought the whole problem with MS stuff is that they need to be managed and no one wants to do that, so they're ditching Windows for post-PC devices that no longer need to be managed.
Another timeless anecdote is I've heard is that IT people like MS stuff because it's all so hard to manage, and it justifies their jobs. Let me get this straight: a Kindle Fire needs 15 second professional tech support response. But it's not OK that your Active Directory forest, MS SQL and Sharepoint servers need administration?
Almost reminds me of that classic debate from years ago about viruses on Windows. Windows people would say the issue was exposure. Now viruses/malware are a thing for platforms other than Windows. What's the rationale now? "Well of course! These platforms are popular. You're bound to be the target."
I think another contributor is a longer felt frustration of mine: that people are supposedly ditching MS devices left and right because Win 8 is such a disaster. Right, so you can solve your problem of having to learn a new interface by....having to learn a new interface.
And oh by the way, if Mayday is solving a problem that didn't really exist, just so a couple grandmas and grandpas pick one up, why praise it? The Verge's stance on the Surface line is that it solves a problem they claim doesn't exist.
I dunno, I guess I'm just feeling irritable. Seems like a double standard in many ways.