Microsoft has some trouble on its hands with the latest Surface Pro 2 firmware update. The company has abruptly pulled the update after reports of failed installations (and battery issues in instances where the update was successful). Microsoft originally pushed out the new firmware as part of its December package of Surface updates, but the ongoing complaints have apparently led to the unusual takedown. Microsoft says another reason for the decision was to ensure Surface Pro 2 owners have a smooth experience using the tablet through the new year. "To ensure the best experience for our customers during the holiday season, we have taken steps to remove the update for Surface Pro 2 that was previously published," the company said. And to be clear, you won't be seeing a fix until after the new year. Microsoft hopes to deliver an alternate, problem-free update package "after the holidays, which is sure to be unwelcome news to customers that have already installed the faulty update.