Applydea Maglus

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Reviewed by Saxify (Currently owns)

My problem with Maglus & customer support: there is NO customer support, and they are NOT good to deal with. Buy a different product -they DO NOT guarantee their product, and they do NOT stand behind it.

Hello, I purchased my stylus last fall. It is great, except that the rubber grips on the sides are now sliding around, and the edges have become sticky. I would like to have the problem fixed.
This message was sent to xxxx in reference to Case #: 1089.

Their response:

Subject: Problems with Stylus grip
FEB 03, 2013 | 10:12PM UTC
Ross Burke replied:
Hi there.
If you send the stylus to us here in Ireland we can repair it and send it back to you. However, considering the time and shipping costs involved, I suggest that you use superglue to fix the problem at far less effort and expense.
Kind regards,
JAN 31, 2013 | 03:10PM

I tried your suggestion. Superglue needs two surfaces in total contact. Your system has the rubber grip larger than the indented area, and obviously relied on the glue to fill the void. Superglue does not work that way.

This, to me, reflects poorly on your product. I paid a lot of money for what is quickly proving to be a substandard product. It should certainly last more than 6 months.

Your excuse that it is too costly to return and repair is unacceptable. Your product has not held up. Replacement, if not repair, at your expense, would be the accepted and proper response.

I am not impressed, and will make my views known.


The Breakdown

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