Samsung Active water resistant, NOT waterproof

from reddit

Throwaway for I work for AT&T and I could get fired if they found out I did all this.

I posted this on XDA as well so refer to this thread:[1]

This phone is not truly waterproof/resistant!!!!!

First off I want to start this off buy saying a few things. I work for AT&T so before anyone says its from improper usage remember I had to watch training videos on how to properly use it. Also, before anyone says well, you aren't really supposed to be using it in the water, you are wrong. The first thing we are trained on is how to properly close the back cover and how to show the customers Aqua mode to take pictures underwater. We actively use this as a main selling point, this is per Samsung.

Here is my story. I bought the Active on Thursday. The first thing I did with it was ensure the back was closed and made a video in my fish tank so I could show customers how it works underwater, and how good aqua mode is. That worked out perfectly except the video was a little dark, so I figured I would retake it.

In this time I had a customer swap out the phone they bought because it were defective, the bottom buttons stopped working on it. She was very vague when the water question came up but I thought nothing of it.

Now cue today. It was sunny outside so I thought it was the perfect time to reshoot the fish tank video. I ensured the back was secure, yes, including pressing down on the back where the AT&T logo is. I then submerged the phone in the tank while taking the video. Almost instantly the phone screen went black and said dock mode was enabled so I took the phone out of the water and everything went back to normal. I double checked the USB rubber to be sure. I just chalked it up to the phone doing crazy things in the water. I have read almost everywhere that the phone will say headphones are plugged in, etc. So I thought this was normal. I then put it back in and took a minute long video. Everything was fine. I even played back the video and it was fully working.

This is where everything went wrong. About 2 minutes later the phone started tweaking out, Google now opened on its own and the buttons were really sensitive. Then the buttons completely stopped working other than the power button and that's when I freaked out. I opened the battery cover and there it was, everything was soaked. but luckily none of the water damage indicators were colored. I then opened the USB door and it was like a fountain, so that's where the breach happened. The flimsy, rubber USB door. I did not tell a soul what happened and went back to work and swapped it for a regular Galaxy S4.

So please listen to my warning. There are way too many people getting this phone damaged, including me, a fully trained AT&T employee who took the proper precautions before doing anything.

Samsung should not be able to get away with calling this phone water resistant or water proof, and they should especially not include an Aqua Camera mode.


I want Samsung to see this, we seriously can't have them get away with the advertising on this phone, there are way too many cases of this phone getting damaged with correct usage!

I work in the warranty dept. for AT&T. Well I actually work for a 3rd party that works for AT&T but nonetheless I have to say that this is not a Samsung issue. I was chosen to be apart of a single focus group with 4 other colleagues of mine to discuss how to handle this GODDAMN NIGHTMARE coming our way. I questioned the phone actually being "Waterproof" and asked about the commercial and how it would be perceived. We take phone calls everyday and knew this bullshit was gonna happen. Samsung looked up with a Smirk on her face, looked at me, then looked at Mr. AT&T's right hand and said "I have no clue why they are calling it waterproof, it's not waterproof, it's water resistant". We all looked at each other not surprised and kind of laughed getting this kind of answer. Mr. AT&T's right hand of Bullshit looked at her and tried to talk around it being waterproof. The meeting went like that for awhile but ultimately ended with "we know you're gonna get calls on this". Keep in mind that AT&T can advertise the phone the way they want to and Samsung just makes the phone. This is an AT&T marketing fuck up and they are too big to say so.


I think it was kind of obvious really, nothing is waterproof but anyways...