The most biased article I have ever read from an Apple hater.....
Have you seen anyone using a Samsung with a case around it? Me neither.
This is what Google offers with Android and Chrome. Google doesn't need stores for customer service, because their products don't require any customer service. They're so easy to use, and they don't fail.
Google's Android and Chrome teams were already nicely ahead of Apple's iOS team in terms of service integration, customization, ease of use and ability to ship a given grade of hardware at a much lower price.
This guy is ridiculous. He really shouldn't be writing anything, it's really pathetic.