TVs have never looked better than they do at CES 2014. Gorgeous displays are all over the show floor, showcasing awe-inspiring demo footage. This year, perhaps more than ever before, TV manufacturers have all committed to following a similar hardware path: they’re building big, beautiful, and nearly indistinguishable televisions. But there’s one disheartening trend that remains alive and well this year: terrible software.

Technology giants like Samsung are seasoned experts when it comes to building quality TVs, but they’ve gotten no better at designing the software that controls them. User interfaces remain overwrought with unnecessary bloat, sacrificing speed and intuitiveness for features that most humans will never use. In 2014, smart TVs remain caught in a struggle between brand differentiation and usability. And too many consumers are losing as a result.