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Why is Comcast's customer service so bad?

Why is Comcast's customer service so bad?

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Nilay Patel talks to Adrianne Jeffries about Comcast Confessions, an investigative reporting series on The Verge based on extensive interviews with current and former employees about life inside America's largest cable company.

Disclosure: Comcast Ventures is an investor in Vox Media, The Verge's parent company.