Customer Service articles

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  Article

  New IBM project puts Watson to work in customer service

  By Adi Robertson on May 21, 2013 09:36 am + 9 comments

  Watson, the powerful computer that rose to fame as a Jeopardy! contestant in 2011, has proved Continue reading…

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  Article

  AT&T tries to explain your bill with a video, still doesn't do the job

  By Kimber Streams on December 5, 2012 09:33 am + 25 comments

  Cellphone bills can be confusing messes filled with activation fees and one time charges, but AT&T Continue reading…

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  Article

  Best Buy founder reportedly hopes to save company by cutting prices after buyout

  By Adi Robertson on August 10, 2012 01:50 pm + 115 comments

  Best Buy founder Richard Schulze, who offered to buy out the struggling company this week, Continue reading…

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  Article

  Amazon fixes security flaw, will no longer accept over-the-phone account changes

  By Evan Rodgers on August 7, 2012 07:09 pm + 39 comments

  Following Mat Honan's online security fiasco last week, Amazon told its customer service employees Continue reading…

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  Article

  British Airways plans to Google-stalk customers for a more personalized service

  By Aaron Souppouris on July 6, 2012 08:25 am + 22 comments

  British Airways is rolling out a new customer service program that will see its employees searching Continue reading…

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  Article

  Samsung Droid Charge gets Verizon's remote diagnostics app in FP1 software update

  By Bryan Bishop on March 20, 2012 05:34 pm + 1 comments

  Verizon recently rolled out a new app to the LG Revolution that will allow the carrier's customer Continue reading…