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Steam user database compromised after forum hack

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Steam got hacked, but Valve's Gabe Newell says there's no evidence of stolen info yet

Steam client
Steam client

Last week, the Steam video game digital distribution platform found its forums in disarray. Valve had been hacked. Now, it turns out the damage was worse than a simple defacing of digital property — your account information and credit cards could potentially be at risk. In what feels painfully like an echo of the massive PlayStation Network breach, Valve co-founder Gabe Newell just hung a message across the forums' broken gate with the bad news, and though Valve claims there's no evidence yet of personal or financial information being stolen, the hackers reportedly had access to all of it. Mind you, Valve also says that passwords and credit card info were encrypted, so the hackers can't necessarily just use them. All forum users will be required to change their passwords when they open anew, though regular Steam accounts won't be touched for now. Still, as Gabe says, it probably wouldn't hurt to change your password there too. Read Gabe's full message (and apology) below.

Dear Steam Users and Steam Forum Users:

Our Steam forums were defaced on the evening of Sunday, November 6. We began investigating and found that the intrusion goes beyond the Steam forums.

We learned that intruders obtained access to a Steam database in addition to the forums. This database contained information including user names, hashed and salted passwords, game purchases, email addresses, billing addresses and encrypted credit card information. We do not have evidence that encrypted credit card numbers or personally identifying information were taken by the intruders, or that the protection on credit card numbers or passwords was cracked. We are still investigating.

We don’t have evidence of credit card misuse at this time. Nonetheless you should watch your credit card activity and statements closely.

While we only know of a few forum accounts that have been compromised, all forum users will be required to change their passwords the next time they login. If you have used your Steam forum password on other accounts you should change those passwords as well.

We do not know of any compromised Steam accounts, so we are not planning to force a change of Steam account passwords (which are separate from forum passwords). However, it wouldn’t be a bad idea to change that as well, especially if it is the same as your Steam forum account password.

We will reopen the forums as soon as we can.

I am truly sorry this happened, and I apologize for the inconvenience.