Verizon's remote diagnostics tool doesn't log or save personal data

Verizon recently released a software update for the LG Revolution, which adds a "remote diagnostics" tool so that customer support can remotely view a handset for troubleshooting. The carrier originally specified that it would only be used with the customer's permission and has made a further attempt to assuage fears of another Carrier IQ situation by stating that the tool will not log or save any personal data — this includes keystrokes, web history, or location information. Instead, the tool operates much like a remote desktop app, letting support troubleshoot problems and demonstrate apps. The over-the-air update is available now as part of software version VS910ZV8.