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Apple accused of misleading EU customers about warranties by Portuguese agency

Apple accused of misleading EU customers about warranties by Portuguese agency

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DECO has accused Apple of providing incorrect information regarding the European Union's warranty policy in order to sell its AppleCare Protection Plan.

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DECO, the Portuguese Association for Consumer Protection, has filed a lawsuit against Apple, accusing the company of providing misleading information about the European Union's established warranty policy in order to sell its AppleCare Protection Plan. According to Apple's site, the Law of Consumer Protection in the EU covers product defects present only at the time of delivery over the course of two years when, in fact, customers in Portgual are covered from any defect that may occur during that time.

DECO believes that the innacurate information leads customers to believe that Apple's optional three-year warranty is the only way to sufficiently protect the product for an extended period of time. A similar situation is currently taking place in Italy, in which Apple has already paid a $1.2 million fine and is at risk of having its business operations suspended in the country.

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