Ever wondered what it takes to be a member of Apple's Genius Bar? Gizmodo has shared some interesting tidbits of what it claims is the most recent version of the Genius Training Student Workbook. Among the highlights is a section on how to read a customer's mood based on body language — apparently a "clucking sound" indicates confidence, who knew?
The manual also includes a list of forbidden words like "crash," "bug," and "hot." Instead of using the more accurate terms, Genius Bar employees are instructed to say "does not respond," "condition," and "warm" in an attempt to downplay the issue and please the customer. While many companies have training manuals rife with cheesy corporate philosophy, Apple's Genius Training regime goes into incredibly granular detail. To see what it takes to be a Genius, check out the full article at the source link below.