Google's Chromebook Pixel is expensive. The $1,449 LTE version is even more pricey, but when it launched last year, Google threw in a bonus that took away some of the sting: two years of complimentary Verizon LTE connectivity. The limited-time offer gave buyers 100MB of free data each month; not enough to accomplish much, but perfect for those situations where you're briefly stuck without a Wi-Fi connection. Unfortunately for the people who took advantage of that deal, Verizon isn't meeting its end of the bargain. The company is reportedly cutting off its free data services just one year in, leaving Chromebook Pixel LTE buyers enraged.
Computerworld was first to pick up on the controversy, and today it's revealed that Google is doing its best to rectify the situation. Obviously Mountain View can't force Verizon to give you wireless data; instead, it's handing out $150 gift cards to make up for the blunder. "While this particular issue is outside of our control, we appreciate that this issue has inconvenienced some of our users," a Google spokesperson told Computerworld. Pixel owners experiencing problems with Verizon data can contact Google Play customer support for more details on the $150 gift card, which comes in the form of a prepaid debit card.
Meanwhile, Verizon says this is all a big misunderstanding and that it's already working to make things right for Pixel owners who lost out on their monthly data a year earlier than expected. "We understand that some Chromebook Pixel customers may have lost their promotional data, 100MB a month for two years, early," a spokesperson told Computerworld. "We apologize for this and are working on a solution for those customers." Google no longer offers free LTE service to new Chromebook Pixel buyers, though it remains priced at $1,449.