clock menu more-arrow no yes

Filed under:

OnePlus is offering refunds for its troublesome USB Type-C cables

But only if you purchased them separately

If you buy something from a Verge link, Vox Media may earn a commission. See our ethics statement.

OnePlus has admitted that its USB Type-C cable is "using a resistor that may not be fully compatible with some third-party devices," and is now offering refunds for the accessory — but only if you purchased it separately.

News of the faulty cable came to light after Google engineer Benson Leung tested it, and discovered that the OnePlus cable had the potential to damage devices from other manufactures by drawing too much power. "This may cause damage to whatever cable, hub, PC, or charger you plug into this," he explained. OnePlus now says that the problem is due to the resistor in the cable; it's using a 10kΩ resistor, instead of the 56kΩ that should be standard for Type-C.

However, the cable is perfectly safe to use with the OnePlus 2 it comes bundled with, according to the company, so the refund only applies to those who purchased the cable on its own, with the intention to charge other devices. "If you're charging or transferring data to or from the OnePlus 2," the company says, "you should have no problems using the cable that shipped with your OnePlus 2 or the cables or adapters you bought separately on OnePlus.net."

You can apply for a refund here, and OnePlus says that you have until December 31st to do so. "In the meantime, our team has already begun developing improved Type-C cables and adapters with 56kΩ resistors," the company notes.