Apple customer service
7Have you Apple Core guys heard about the Apple Watch burns?
History:
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Elderly Danish pensioner buys Apple Watch with metal strap
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Receives burns from wearing device in open air (while visiting a flying club he is member of)
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Tries Apple service for a replacement watch (since his Watch is destroyed)
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Apple does not respond (Hmm, typical Apple response it seems. Strategy -> Hush issues to death - has been norm since Jobs days)
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Owner turns to Danish newspaper with story (still saying he only want to get a replacement watch and that he is very fond of the other Apple devices)
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Finally Apple responds (now European HQ in Ireland)
They say it has to been external effects causing the burns and takes no responsibility. -
The elderly Danish man wants response in plain Danish... he want to know if they basically are calling him a liar?!
Is this Apple´s famous/infamous customer service in effect?
Can Apple really keep people in the Reality Distortion Field?
Are you OK with this example of customer service?