Skip to main content

Samsung says 23 Note 7s overheated in the past month

Note 7
James Bareham / The Verge

Samsung and the US Consumer Product Safety Commission formally recalled the Note 7 overnight, requesting that every single unit immediately be powered down and returned. That’s 1.9 million phones in total — 1 million of the original Note 7, and 900,000 “replacement” Note 7s — that need to go back.

To date, Samsung has received 96 reports of overheating phones in the US, with 23 of those coming after the initial recall. But most of those were the original devices. The CPSC says that it’s only looking into six reports of overheating replacement phones right now. Though it’s aware that there might be more.

Reports of fire and property damage have dropped

Samsung says there have been 13 reports of burns and 47 reports of property damage due to overheating Note 7s. Those numbers are actually lower than they were a month ago — after investigating some incidents, Samsung apparently determined that they were either inaccurate or unrelated to the recall.

That’s also how Samsung’s current overheating total is at 96 phones, despite starting at 92 phones a month ago and receiving 23 new reports.

At this point, it’s not clear how many Note 7s are still out there. In late September, Samsung said that 60 percent of all phones had been recovered — but that was only out of the original 1 million units. Samsung has since added 900,000 Note 7s back into the marketplace, all of which need to be returned.

Samsung has begun offering a $100 credit to get Note 7 owners to exchange their phone for a new one. If you still have one, you should really take it up on that.

Lithium batteries and why they explode