Sprint is now allowing all customers with Samsung Galaxy Note 7 devices to trade them in for a new smartphone of a different type or from a different manufacturer — even if they've got one of Samsung's newer replacement models. The move comes a day after a supposedly safe replacement Galaxy Note 7 allegedly exploded on a Southwest Airlines flight before takeoff, causing the evacuation of the plane, and sparking an investigation by the US Consumer Product Safety Commission.
Sprint is the first network to let all customers exchange the updated Note 7
"If a Sprint customer with a replacement Note 7 has any concerns regarding their device, we will exchange it for any other device at any Sprint retail store during the investigation window," a Sprint representative told Recode. Sprint and its competitors have all encouraged customers to exchange their potentially dangerous first-generation Note 7 phones, offering either a refund, or an updated Note 7 device, but Sprint is the first to allow all customers to return the supposedly safe replacement version outside of standard return windows.
Pictures provided to The Verge by Brian Green — the owner of the Note 7 that caught fire on the Southwest plane — indicate that the phone was indeed a replacement model. Samsung had claimed that the updated devices, sent out around the world last month, are safe, but the CPSC has yet to comment. In the meantime, if you're a worried Sprint customer with a Note 7, now's your chance to trade it in.