Some of Apple's older devices ran into trouble with the iOS 9.3 update released earlier this week. The iPad 2 took the worst of it; users reported that the tablet was unable to complete the activation process with Apple's servers after being updated. But other products including the iPhone 5S had their own set of problems. They couldn't complete the update unless users remembered the original Apple ID and password used to set them up out of the box. If the device had switched accounts (or owners) at some point, that could lead to a serious headache. So far, Apple has taken two steps to fix the unforeseen problems with iOS 9.3.
First, the company has released another build of iOS 9.3 specifically for the iPad 2 to eliminate the activation bug. Once that's been downloaded and installed, Apple's aging tablet should function normally once again. Unfortunately, there's no way to install this one over the air for customers affected by the original problem. You'll need a computer, and Apple's also installing the updated iOS 9.3 build at its retail stores for those customers who lack one.
Second, Apple has posted a help page for other customers having issues with iOS 9.3 — the ones unable to remember the right Apple ID and password combo. But this one's not exactly super helpful. It basically tells those impacted to try activating their device through iTunes on a PC/Mac or, should that fail, they can also attempt to disable activation lock from iCloud on the web. Should none of that work, Apple recommends that customers contact support for further assistance. Apple will release another, fixed version of iOS 9.3 for these devices in the near future. The installation woes are disappointing, as iOS 9.3 adds some nice new features like Night Shift, secured Notes, and other refinements.