Skip to main content

Oculus apologizes for shipping delays, will waive shipping fees for all orders to date

Oculus apologizes for shipping delays, will waive shipping fees for all orders to date

/

An 'unexpected component shortage' is to blame

Share this story

Oculus won itself the distinction of launching its virtual reality headset first, but it hasn't been all smooth sailing. Even though Rift headsets officially started shipping on March 28th, many customers who preordered the $599 device have yet to receive any shipment updates. Today, Oculus admitted it's having issues getting Rifts out the door on time, with CEO Brendan Iribe posting on Twitter that the first batch was "going out slower than we orig[inally] estimated." In an email to customers, the company elaborated that "an unexpected component shortage" was to blame:

We've been working through an unexpected component shortage, and unfortunately, that issue has impacted the original shipping estimates for some early customers. We're working hard to get up-to-date ship windows, and you should expect to see your order status updated on oculus.com by Tuesday, April 12th.

To make up for the issues, Oculus said that it will be covering shipping and handling charges for all orders placed to-date. The company does note, however, that many have received their headsets without issue and on time.

Meanwhile, HTC is having some issues of its own. Some customers reported having their preorders canceled this week. According to a statement from HTC, this was due to issues confirming credit card data. Unfortunately, instead of attempting to re-confirm orders or asking users for another credit card, HTC simply canceled the orders. For its part, HTC has provided a phone number (888-216-4736) to help those with automatically canceled orders, and it says it will attempt to reinstate orders and work with financial institutions to get it all sorted out before shipments start on April 5th.

Thanks, Christian!

Today’s Storystream

Feed refreshed Sep 25 Not just you

E
Twitter
Emma RothSep 25
Rihanna’s headlining the Super Bowl Halftime Show.

Apple Music’s set to sponsor the Halftime Show next February, and it’s starting out strong with a performance from Rihanna. I honestly can’t remember which company sponsored the Halftime Show before Pepsi, so it’ll be nice to see how Apple handles the show for Super Bowl LVII.


E
Twitter
Emma RothSep 25
Starlink is growing.

The Elon Musk-owned satellite internet service, which covers all seven continents including Antarctica, has now made over 1 million user terminals. Musk has big plans for the service, which he hopes to expand to cruise ships, planes, and even school buses.

Musk recently said he’ll sidestep sanctions to activate the service in Iran, where the government put restrictions on communications due to mass protests. He followed through on his promise to bring Starlink to Ukraine at the start of Russia’s invasion, so we’ll have to wait and see if he manages to bring the service to Iran as well.


E
External Link
Emma RothSep 25
We might not get another Apple event this year.

While Apple was initially expected to hold an event to launch its rumored M2-equipped Macs and iPads in October, Bloomberg’s Mark Gurman predicts Apple will announce its new devices in a series of press releases, website updates, and media briefings instead.

I know that it probably takes a lot of work to put these polished events together, but if Apple does pass on it this year, I will kind of miss vibing to the livestream’s music and seeing all the new products get presented.


E
External Link
Emma RothSep 24
California Governor Gavin Newsom vetoes the state’s “BitLicense” law.

The bill, called the Digital Financial Assets Law, would establish a regulatory framework for companies that transact with cryptocurrency in the state, similar to New York’s BitLicense system. In a statement, Newsom says it’s “premature to lock a licensing structure” and that implementing such a program is a “costly undertaking:”

A more flexible approach is needed to ensure regulatory oversight can keep up with rapidly evolving technology and use cases, and is tailored with the proper tools to address trends and mitigate consumer harm.


Welcome to the new Verge

Revolutionizing the media with blog posts

Nilay PatelSep 13
A
Youtube
Andrew WebsterSep 24
Look at this Thing.

At its Tudum event today, Netflix showed off a new clip from the Tim Burton series Wednesday, which focused on a very important character: the sentient hand known as Thing. The full series starts streaming on November 23rd.


A
The Verge
Andrew WebsterSep 24
Get ready for some Netflix news.

At 1PM ET today Netflix is streaming its second annual Tudum event, where you can expect to hear news about and see trailers from its biggest franchises, including The Witcher and Bridgerton. I’ll be covering the event live alongside my colleague Charles Pulliam-Moore, and you can also watch along at the link below. There will be lots of expected names during the stream, but I have my fingers crossed for a new season of Hemlock Grove.


T
Twitter
Tom WarrenSep 23
Has the Windows 11 2022 Update made your gaming PC stutter?

Nvidia GPU owners have been complaining of stuttering and poor frame rates with the latest Windows 11 update, but thankfully there’s a fix. Nvidia has identified an issue with its GeForce Experience overlay and the Windows 11 2022 Update (22H2). A fix is available in beta from Nvidia’s website.