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Seamless and Grubhub now let you more specifically complain about restaurants

Seamless and Grubhub now let you more specifically complain about restaurants

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Seamless and Grubhub are revamping their restaurant ratings system today to let reviewers provide a bit more detail. After ordering food, you'll now be able to rate a restaurant based on three things: how accurately it estimated delivery time, how accurate the order was, and how good the food was.

It should be a big help in discerning whether a restaurant is actually bad or if some hungry diners have just been upset about delivery times. It should also be helpful in determining whether much-needed nourishment will arrive promptly or if reviewers were just expecting better food, when all you really wanted was some greasy junk food anyway.

seamless/grubhub ratings update-new-Grubhub

Basically, you'll be able to tell whether a restaurant is good where it matters to you — it should also help restaurants overcome bad ratings, by addressing whichever area the complaints are coming in. Given that bad ratings can really sink a restaurant's business, it seems like something both business owners and diners should appreciate.

Until now, you've only been able to rate restaurants on a five-star scale on Seamless and Grubhub. But they haven't been very useful. For one, if it even is possible to go back and find your prior ratings, I have no idea how that's done. The ratings also haven't meant much, since you're often staring at a dozen three- or four-star options, with no clear reason for what's good or bad about them.