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Niantic CEO blames cellular data congestion for Pokémon Go Fest issues

Niantic CEO blames cellular data congestion for Pokémon Go Fest issues


Too many trainers tried to catch ‘em all

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Photo by Dani Deahl / The Verge

Niantic CEO John Hanke, the man in charge of the mobile app maker behind Pokémon Go, reflected on the company’s rather disastrous real-world meet-up this past weekend, writing in a blog post published today that he and his team are sorry for the issues and taking the time to detail exactly what went wrong. According to Hanke, it was not so much the lack of preparation on Niantic’s part that plagued the very first Pokémon Go Fest in Chicago — though he readily admits to it being a learning experience — but an unforeseen level of cellular data congestion that overloaded mobile network providers and made the game unplayable for a vast number of attendees.

“Technical issues with our game software caused client crashes and interfered with gameplay for some users. The gameplay issue was resolved with a server configuration change and the crashes were also addressed for many but not all users,” Hanke writes. “A more protracted problem was caused by over-saturation of the mobile data networks of some network providers. This caused many attendees to be unable to access Pokémon Go or other Internet services. Network congestion also led to a login issue which affected some users able to access the Internet.”

“We are committed to listening to that feedback, however harsh, to improve what we do.”

Hanke adds that some cell providers deployed mobile hardware known as Cellular on Wheels (COWs) devices to extend network capacity, while others used mobile Wi-Fi hot spots to try and cut down on congestion. But the sheer amount of players and the infrastructure inconsistencies across the city during the event led to many festival attendees struggling to connect all day long.

Despite the issues, Hanke sounds rather resolute in continuing to hold real-world meetups for Pokémon Go players that center on mass collaboration and the game’s coveted legendary pokémon. Hanke says Niantic recorded 69,000 raid battles and 7.7 million pokémon captured throughout the duration of its first festival, a staggering 440,000 of which were legendary pokémon like Lugia and Articuno. Going forward, Niantic plans to unlock the other legendary bird pokémon, Moltres and Zapdos, during the first and second weeks of August. The company is continuing on with its next festival in Yokohama, Japan, with more events to come in Europe.

“Real-world events are core to the Niantic mission of exploration, exercise and social interaction. We’ve been doing events since the early days of Ingress in 2012,” he writes. “Last Saturday was not a happy day for us but so that we can continue to build experiences that bring together people, technology, and the real world in innovative ways.”