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Uber’s new CEO issues public apology to London for company’s mistakes

Uber’s new CEO issues public apology to London for company’s mistakes


‘We won’t be perfect, but we will listen to you’

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Following the decision on Friday by London’s transport authority not to renew Uber’s license to operate in the city, newly installed CEO Dara Khosrowshahi has published a letter in the Evening Standard apologizing for the company’s myriad of mistakes.

“While Uber has revolutionised the way people move in cities around the world, it’s equally true that we’ve got things wrong along the way. On behalf of everyone at Uber globally, I apologise for the mistakes we’ve made,” Khosrowshahi wrote.

The letter takes a slightly more acquiescent tone than the one Khosrowshahi sent to Uber employees on Friday, where he wrote that “it’s worth examining how we got here,” and that “the truth is that there is a high cost to a bad reputation.”

“I apologise for the mistakes we’ve made.”

Uber began operating in London five years ago, but does not face the same kind of competition from rivals like Lyft or Juno that it does in other major cities. In explaining its decision on Friday, the Transport for London (TfL) authority said that Uber’s “approach and conduct demonstrate a lack of corporate responsibility in relation to a number of issues which have potential public safety and security implications.”

London Mayor Sadiq Khan backed up the decision. “All companies in London must play by the rules and adhere to the high standards we expect — particularly when it comes to the safety of customers,” Khan said Friday. “Providing an innovative service must not be at the expense of customer safety and security.”

Uber has until Friday, October 13th to appeal the TfL ruling — something Khosrowshahi swore in both letters that the company will do — and is allowed to continue its London operation in the meantime. Here’s Khosrowshahi’s full letter: