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Google launches repair service for your aging Pixel phone

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Google Pixel next to Google Pixel 2 Photo: Vlad Savov / The Verge

Google is now offering a repair service for Pixel phones that are outside of warranty, reports Android Police. The service will eventually cover all four Pixel phones (including XL versions), although the second-generation handsets are set to be within warranty for at least another 12 months after Google extended their warranties in light of user complaints about their build quality.

The repair service (which currently only appears to be available in the US) requires you to enter the IMEI number of your device, at which point you can choose from various options to describe the problem that you’re experiencing with your phone. If your phone is still under warranty, then the IMEI number should be enough to let Google know to not charge you for the repair work. Any repair work should be completed within seven to 10 working days.

The imminent launch of the Pixel 3 is likely to result in an influx of Pixel devices onto the secondhand market, and they won’t all be in perfect condition. Dealing with third-party repair services can be a hit-and-miss experience, so it’s reassuring that Google is offering a repair service of its own.