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StubHub’s Sukhinder Singh Cassidy on The Vergecast

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An interview with the president

Sukhinder Singh Cassidy
Photo courtesy of Joyus

On this week’s interview episode of The Vergecast, Nilay talked with president of StubHub Sukhinder Singh Cassidy. Singh Cassidy previously served as president of Google Asia Pacific and Latin America, building the company’s presence globally. In 2015, she also launched theBoardlist, a talent marketplace dedicated to placing women on the boards of tech companies, and she has been a leader in diversifying the industry.

On The Vergecast, Singh Cassidy talked about her long journey as an entrepreneur and executive in the field, her more recent role as president of StubHub, and her thoughts on the recent Google walkouts and how tech companies can be run better.

Below is a brief, edited transcript of their conversation about how tech company boardrooms may change.

Sukhinder Singh Cassidy: I can only tell you as a board member, I would love the idea for any of the boards I was on to be able to have direct visibility to what is the ratio of complaints. You know, give me some data on what’s going on inside the company.

Nilay Patel: Yeah.

Most often, by the time it comes to the board, it’s one crisis situation. But as a board member I would want to know what the pattern is. Am I seeing 1 out of 1,000 incidents? Am I seeing 1 out of 100? How do I get the data that something is or is not a problem inside a company I serve the board on?

And I think people underestimate or over estimate how much access the board has to information like that. Right?

Yeah.

I mean boards are consuming vast amounts of information, you know. But it still all comes through one lens in a quarterly board meeting. And they have to distill and dissect a lot and I don’t think there is a good feedback loop on issues relating to employee happiness, talent, and culture overall to the boardroom.

And most committees, you know, like nom / gov committees or remuneration committees, you know comm committees, their charter’s very narrow today. And until it’s expanded to include these things, there’s not a natural way that this information is all coming to the boardroom. Unless the CEO himself or herself is very attuned to bringing it.