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Hulu offers free month of live TV to users whose Super Bowl stream cut out

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Photo by Chris Welch / The Verge

Hulu is offering one free month of its live TV service as an apology to the customers whose streams were disrupted during the final moments of Super Bowl LII last Sunday. In an email sent to eligible customers, the company says it will automatically credit one month of subscription to users’ accounts as it continues to investigate what caused the issue.

Impacted users on Sunday flocked to Twitter to notify Hulu’s support account, citing a variety of error messages from “rights restrictions” to “no content available.” Hulu says only a “small percentage” of users were affected, though it did not specify exactly how many and which markets. “We know this is an unacceptable experience for those viewers, and we sincerely apologize for the interruption,” the company said in a statement.

A free month of Hulu’s live TV service means users can at least stick around to watch the 2018 Winter Olympics. Although some games will begin as early as Wednesday, the official opening ceremony is set to take place on Friday, February 9th.