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Best Buy cancels all preorders for the Galaxy Fold

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Samsung still hasn’t said when the Fold will ship

Photo by Amelia Holowaty Krales / The Verge

Customers waiting for Samsung’s Galaxy Fold to ship may have just gotten another bad sign: Best Buy is reportedly canceling all orders for the delayed foldable phone due to the lack of a new release date from Samsung.

In an email sent out to customers, Best Buy noted that “with breakthrough designs and technology come many hurdles and the possibility to face a plethora of unforeseen hiccups. These hurdles have led Samsung to postpone the release of the Galaxy Fold, and Samsung has not provided a new release date. Because we put our customers first and want to ensure they are taken care of in the best possible manner, Best Buy has decided to cancel all current pre-orders for the Samsung Galaxy Fold.”

The announcement comes one month after Samsung announced that it would be indefinitely delaying the Galaxy Fold while it sought to address the various issues that cropped up on review units it had distributed (including The Verge’s original review device). AT&T had previously put a June 13th release date on the Fold after announcements of the delay, but the carrier has since removed that estimate. Samsung announced earlier in May that it too would be canceling preorders from customers who have not confirmed that they still want a Fold on May 31st due to federal regulations.

In a statement released to The Verge, Samsung promised that it would have a new release date for the Fold in “the coming weeks.” The full statement from the company is included below:

“We are working closely with all of our distribution partners, including Best Buy, to deliver the Galaxy Fold to customers as quickly as possible. Customers that received a cancellation notice of their pre-order from Best Buy may choose to be notified once the item is available. A new release date for the Galaxy Fold will be announced in the coming weeks. Samsung values the trust our customers place in us and we want to thank them for their patience and understanding.”

Update May 24th, 4:17pm: Added statement from Samsung.