The new Motorola Razr is not a good phone — it’s expensive, has a mediocre camera, the hinge is creaky, and the display has odd dips and bumps underneath the screen. But now, there’s at least one reported instance of the new foldable’s screen actually separating from the plastic laminate above the display, and it’s apparently doing so right on that bad hinge.
Input’s Raymond Wong published an article yesterday about the issues he’s seeing with a Razr that Input has owned for a little more than a week. Wong noticed that the screen had started to peel away from the laminate top layer right at the hinge, creating a bubble between the screen and the laminate.
Here’s what the bubble looks like:
That bubble isn’t just distracting — it also apparently affects the functionality of the touchscreen. Wong reports that the parts of the display above the bubble still respond to touches, but the middle of the display “is not the most responsive.”
It’s unclear exactly how the bubble appeared. Wong said that he didn’t drop it and that the phone has “never been wet, or moist, or even near liquid.” He speculated that it could possibly be due to changes in temperature from using the phone in the cold and then again back in his warm apartment, but it’s hard to know if that’s actually what made the bubble.
Since we first published this article, Motorola gave Wong an official statement about the peeling display, which the company has provided to The Verge as well:
We have full confidence in razr’s display, and do not expect consumers to experience display peeling as a result of normal use. As part of its development process, razr underwent extreme temperature testing. As with any mobile phone, Motorola recommends not storing (e.g., in a car) your phone in temperatures below -4 degrees Fahrenheit and above 140 degrees Fahrenheit. If consumers experience device failure related to weather during normal use, and not as a result of abuse or misuse, it will be covered under our standard warranty. For more warranty information, please visit: www.motorola.com/device-legal.
Motorola also told The Verge that it has asked Input to send back the broken Razr so the company can investigate the phone and try to find what caused the issue.
Wong also noted that Mashable reporter Brenda Stolyar is having some issues with the hinge on her Razr, possibly due to temperature affecting the display in some way:
this is 100% a thing. my room doesnt have a radiator (lmao) so i use a space heater that I turn off throughout the night. i let my razr charge overnight near my window where cold air comes thru n now the display is CRUNCHING every time I fold and unfold the phone:) it's awful https://t.co/u9l9Xs6qcC— Brenda Stolyar (@BStoly) February 17, 2020
If you are seeing similar problems or any other issues with your Razr, feel free to tip us and let us know what’s going on.
Correction: In the original version of this article, we misspelled Raymond Wong’s name. We also originally stated that Wong had owned the Razr for less than a day, but the Razr in his story has been owned by Input for a little over a week. We regret the errors.
Update February 18th, 5:59PM ET: Added statement and context from Motorola and tweet from Brenda Stolyar.