Wacom tablets have been collecting data on what apps users open, and it’s not entirely clear what Wacom is doing with the data. Software engineer Robert Heaton writes in a detailed blog post that he discovered the behavior after setting up his tablet on his new laptop.
While Google Analytics is widely used by developers and companies for data to understand its customers, it’s not clear why Wacom needs access to what applications users are accessing. “What requires more explanation is why Wacom think it’s acceptable to record every time I open a new application, including the time, a string that presumably uniquely identifies me, and the application’s name,” Heaton writes.
Users can opt out of the data collection by going to their settings in the Wacom Desktop Center —> clicking “More” on the top right corner —> Privacy Settings —> and selecting “off” in the “Participate Wacom Experience Program” box.
Thank you for reaching! The recent Mac updates added many security features to keep the computer safe from applications not downloaded from the App store. This requires additional security settings to be changed for the tablet driver to work.— Wacom (@wacom) February 6, 2020
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Wacom’s Twitter support reached out to Heaton to clarify that the information is being collected to “keep the computer safe from applications not downloaded from the App store.” This isn’t really an explanation for why the tablet needs to collect personal user information, though. We’ve reached out to Wacom for clarification on why this data is being collected.