Peloton this week announced that it will temporarily suspend the sale and delivery of its Tread, a treadmill with a touchscreen to stream live and on-demand classes, that the company released in 2018. In a blog post, Peloton says it has decided to put a hold on Tread deliveries because the size of the machine is too big to deliver to customers while attempting to maintain physical distance during the novel coronavirus pandemic.
Customers who placed their orders before March 18th and have yet to receive their orders will see heir orders cancelled and refunded. “After [March 18,] we will cancel any Tread deliveries and issue a full refund on the original form of payment in the next 7-10 business days,” the company said. “Peloton will reach back out to these customers prior to beginning Tread sales again to allow them to place their order and receive a Tread as early as possible.”
Peloton this week also emailed customers saying that while sales of its popular bike will continue, it is changing its home delivery service by dropping the preassembled bike upon arriving at the customer’s door, leaving it for them to take inside on their own to avoid potential person-to-person contact. (The Peloton bike weighs 135 pounds and typically requires two delivery people for installation.)
Last week, Peloton extended its digital membership trial from 30 to 90 days in an effort to help people exercise at home during the quarantine period.