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Xbox Live experienced issues for the third time in a month

Xbox Live experienced issues for the third time in a month


Some players were unable to join online multiplayer or join parties

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The Xbox X in a circle logo against a dark background with green lines.
Illustration by Alex Castro / The Verge

Microsoft’s Xbox Live service experienced issues affecting online multiplayer earlier today. “We’re aware that some users may have trouble joining parties or playing online multiplayer & our teams are investigating,” Microsoft said in a 2:38PM ET tweet about the issues. Down Detector indicated a spike in user-reported problems shortly before 2PM ET. Microsoft said the issues should be resolved in a 4:53PM ET tweet.

It was the third time in less than a month that Xbox Live experienced notable problems. Xbox Live went down for more than two hours on March 15th and had a multihour outage on March 20th.

More people than ever are relying on services like Xbox Live for entertainment and to stay in contact with friends and family while stuck at home due to the COVID-19 pandemic, and that increased network traffic is putting a strain on those services. In late March, Microsoft said it was making tweaks to Xbox Live in an effort to reduce some of that strain, including turning off the ability to upload custom gamerpics and working with publishers to deliver game updates during off-peak hours.

Update April 10th, 5:03PM ET: Microsoft says the issues should be resolved.