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Gmail, Docs, Drive, and more Google services hit by widespread disruption

Gmail, Docs, Drive, and more Google services hit by widespread disruption


People were having a variety of issues on multiple services

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Illustration by Alex Castro / The Verge

A number of Google services including Gmail, Drive, Docs, Meet, Groups, Chat, Keep and Voice experienced service disruptions on Thursday morning, according to the company’s G Suite Status Dashboard. As of 7:10AM ET Google says that the Gmail issues have been resolved, and its dashboard has been updated to show that all services were functioning normally.

While the disruptions were ongoing, we verified that file uploads were failing across Google’s services, including uploading attachments in Gmail to both personal and G Suite Gmail accounts. In some cases trying to simply compose a new email or a reply failed.

Google first said it was investigating issues with Gmail at 1:29AM ET. It later provided official confirmation of a range of issues:

Gmail sending issues, Meet recording issues, Creating files issues in Drive, CSV user upload issues in Admin Console, Posting message issues in Google Chat, Sites adding new pages issues, Keep issues, Voice mail issues

At 5:40AM ET, Google said that Gmail service had been restored for “some” users, and that it provisionally expected the problems to be fixed for all users in the “near future.”

Downdetector showed a spike of reports for issues with Gmail and Google Drive, and there were widespread reports on Twitter that users were having trouble uploading videos to YouTube. The issues appeared to be global, according to Downdetector.

Update August 20th, 7:35M ET: Updated with news that issues have now been resolved.