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Signal outage is keeping messages from sending

The app experienced an influx of new users in the last week

Signal for iOS

If you’re having trouble sending messages in the secure messaging app Signal, it may be due to technical difficulties the company says are affecting the app on Friday.

Signal allows for secure and encrypted video, voice, and text communication, but users were greeted this morning with messages that failed to send. Signal confirmed the issue on its official Twitter account with the promise that it would “restore service as quickly as possible.”

In the last week, Signal reported a surge of new users to its app following a recommendation from Tesla CEO Elon Musk and a new WhatsApp privacy policy (which has now been pushed to May) that may have driven users away from the Facebook-owned messaging service and into the arms of more secure options like Signal and competitor Telegram.

A tweet from Signal hours into the outage says that even though it has been actively adding servers to attempt to handle demand, the company is still seeing more activity than anticipated. “We have been adding new servers and extra capacity at a record pace every single day this week nonstop,” the company writes, “but today exceeded even our most optimistic projections. Millions upon millions of new users are sending a message that privacy matters.”

We’ll keep an eye on the problem and update when Signal has more to share.

Update January 15th 3:05 PM ET: Added new tweet from Signal.