Encrypted messaging app Signal says it’s seeing a swell of new users signing up for the platform, so much so that the company is seeing delays in phone number verifications of new accounts across multiple cell providers.
As for what or who is responsible for so many new users interested in trying the platform, which is operated by the nonprofit Signal Foundation, there are two likely culprits: Tesla CEO Elon Musk and Signal competitor WhatsApp.
Verification codes are currently delayed across several providers because so many new people are trying to join Signal right now (we can barely register our excitement). We are working with carriers to resolve this as quickly as possible. Hang in there.— Signal (@signalapp) January 7, 2021
Musk, who is now the world’s richest person after surpassing Amazon CEO Jeff Bezos in net worth, tweeted a meme last night criticizing Facebook for its role in helping members of the mob that stormed the US Capitol on Wednesday organize online. The tweet, an image of a series of ever-larger dominos, juxtaposed the start of Facebook as a hot-or-not women-rating website on the campus of Harvard University all the way into a platform that in one way or another helped facilitate the attack on Congress on Wednesday while it attempted to certify Joe Biden as the president-elect.
Musk, who has been more vocal in his criticism of Facebook in recent years, followed up the meme with a suggestion to his 41.5 million followers: download Signal, presumably instead of using a Facebook product (although Musk didn’t call out Facebook or WhatsApp specifically by name in either of his posts).
Use Signal— Elon Musk (@elonmusk) January 7, 2021
Facebook says it disclosed these changes back in October with the announcement of new WhatsApp customer service and shopping features, some of which went live last month. It also says it will honor any WhatsApp user’s opt-out preference, even though the option to opt out hasn’t been available for new users for years, according to PCMag. And if you live in Europe, WhatsApp won’t share data with Facebook for ad-targeting purposes under any circumstances, as clarified by Niamh Sweeney, WhatsApp’s director of policy for the Europe, Middle East, and Africa market, in a Twitter thread.
But what’s happening now appears to be a bit of context collapse on social media, as WhatsApp users think they’re now being forced to share data with Facebook even though that’s been happening all along if they didn’t opt out back in 2016. None of this is helped by Facebook and WhatsApp’s recent attacks on Apple for the iPhone maker’s decision to mandate new self-reported labels on iOS apps and its future plans to force app makers to request permission to track Apple device owners.
All of this has created a perfect storm on social media in which WhatsApp users appear to be fleeing the platform in large numbers to join Signal, a nonprofit-run encrypted messaging app not owned by the largest social network on the planet. It’s worth mentioning too that Signal Messenger, LLC, the software organization that manages product development from Signal, was co-founded and funded by Brian Acton, the disillusioned WhatsApp co-founder who has publicly slammed his former employer’s privacy practices.
The silver lining for Signal is that this combination of events is generating a whole lot of interest for its platform as both a viable mobile messaging app and alternative to the Facebook ecosystem.
The update does not change WhatsApp’s data sharing practices with Facebook and does not impact how people communicate privately with friends or family wherever they are in the world. WhatsApp remains deeply committed to protecting people’s privacy. We are communicating directly with users through WhatsApp about these changes so they have time to review the new policy over the course of the next month.
Update January 7th, 4:42PM ET: Added statement from WhatsApp.