Much of Texas has been hit by a historic winter cold front, leaving many without power and affecting internet and cell phone services in the state.
“We’re experiencing network issues following severe weather in several areas of the country and especially across Texas,” T-Mobile president of technology Neville Ray said in a tweet. “Our teams are working hard to restore service.”
We’re experiencing network issues following severe weather in several areas of the country and especially across Texas. Our teams are working hard to restore service. Stay tuned, stay safe and thank you for your patience.— Neville (@NevilleRay) February 15, 2021
Our local teams have been working hard and we are seeing network improvements in Texas as more sites come back online. Stay safe!— Neville (@NevilleRay) February 15, 2021
We’ll be publishing updates here as things progress: https://t.co/EoAoB7Dxbi
In response to a customer reporting service issues in Meadows Place, Texas, AT&T’s support account said that “our team is already working toward a resolution, bear with us.”
Thanks for the heads up, Timothy. Our team is already working toward a resolution, bear with us. ^BrendaC— AT&T Help (@ATTHelp) February 15, 2021
Verizon tells The Verge that “Verizon’s network is performing well as winter storms make their way across the country with limited impact to our network operations.” However, “in a few pockets of the country, power outages have impacted the fiber we use to provide connectivity from each cell site to our switching facilities,” the company said. “Restoration crews have already begun work to restore power to those fiber assets.”
Some internet providers have also said that customers may experience issues because of the difficult weather.
“Spectrum customers in Texas are experiencing service interruptions related to winter weather causing commercial power outages and downed lines,” Spectrum said in a tweet.
Spectrum customers in Texas are experiencing service interruptions related to winter weather causing commercial power outages and downed lines. As conditions allow we will be working to restore services. We apologize and thank you for your patience.— Ask Spectrum (@Ask_Spectrum) February 15, 2021
Grande Communications, an internet, TV, and phone provider in Texas, has replied to many customers asking for updates on Twitter to say that its crews are working to restore services “as quickly as possible.”
Hello! Our crews are currently working on restoring services as quickly as possible; however, I do not have an estimated time of restoration available. – Nicole— Grande Communications (@grandecom) February 15, 2021
Update February 15th, 5:50PM ET: Added new tweet from Neville Ray and a link to T-Mobile’s website about its response.