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Instagram fixes outage that told millions their accounts were suspended

Instagram fixes outage that told millions their accounts were suspended


Instagram users either couldn’t log in or were noticing follower counts suddenly dropping as their followers’ accounts appeared to be suspended.

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The Instagram camera icon on a pink, blue, and black background
Illustration by Alex Castro / The Verge

An Instagram outage that started Monday morning has been resolved, Instagram confirmed on its Twitter account. During the outage, Instagram locked users out and told many of them that “we suspended your account on October 31, 2022.” Reports of the issue seemed to have been concentrated among iPhone users, with some saying their app was recently crashing and unusable ahead of an update earlier this morning.

“We’ve resolved this bug now — it was causing people in different parts of the world to have issues accessing their accounts and caused a temporary change for some in number of followers,” Instagram wrote. “Sorry!” The platform first confirmed the issue on Twitter at 10:14AM ET but didn’t say things were resolved until many hours later at 6PM ET. Adam Mosseri, who heads up Instagram, also apologized for the outage.

Reports on Downdetector exceeded 7,000 right around when Instagram confirmed the issue, but have leveled off over the course of the day.

A quick look at Cristiano Ronaldo’s Instagram account at around 10:15AM ET showed it appeared to have lost 3 million followers from the 493 million it had just one day ago, but that number is back up to 493 million. Instagram’s own primary account was down by over a million.

Instagram suspended account notice
Instagram’s suspended account notice.
Image: Kaitlin Hatton

Update October 31st, 6:52PM ET: Instagram says the outage has been fixed.