The massive demand for presale tickets for Taylor Swift’s latest concert tour crashed Ticketmaster on Tuesday. The company’s support account tweeted that fans “may be experiencing intermittent issues” and that it’s “urgently” working to resolve problems.
On Tuesday afternoon, Ticketmaster said that the presale has led to “historically unprecedented demand” for tickets with “millions” showing up to the presale. Despite the issues, the company says it has sold “hundreds of thousands” of tickets already, but when the sales are for the giant stadiums that Swift will be playing at, that may not be as impressive as it sounds. Ticketmaster will also be delaying the onsale times for the Los Angeles, Las Vegas, Santa Clara, and Seattle shows to 3PM PT. The Capital One presale, which had been scheduled for Tuesday, is being rescheduled to Wednesday.
If you are still waiting in line, Ticketmaster’s asks that you “please hang tight” and says that queues are moving. I’m still seeing a lot of frustrated fans waiting in queues on Twitter, though. Shortly after 1:40PM ET, Ticketmaster.com began totally crashing for me — I wasn’t even trying to get tickets — which may have made things difficult for those who were waiting in line at the time. Ticketmaster declined to comment on the record.
It’s no surprise that demand was going to be high for The Eras Tour, given Swift hasn’t gone on tour since the Reputation Stadium Tour in 2018 and had to cancel her planned Lover Fest tour because of the pandemic. But it seems Ticketmaster still hadn’t done enough to prepare for the demand, and now, fans who had prepared for the Verified Fan presale are stuck dealing with the company’s frustrating technical issues. At least the fan tweets are good.
Rep. Alexandria Ocasio-Cortez (D-NY) had harsh words for Ticketmaster, too.
Update November 15th, 7:32PM ET: Ticketmaster is no longer crashing for me.