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Slack is back online after an outage cut many users off

Slack is back online after an outage cut many users off


If you’ve been having trouble contacting co-workers, this may be why

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Illustration by Alex Castro / The Verge

Slack was experiencing some issues on Tuesday that made it difficult for users to send and receive messages as well as access the platform altogether. Across social media, users have complained that trying to access work-related chatrooms met long load times and the inability to view threads.

The Slack Status Twitter account eventually acknowledged issues with loading the platform. “Some customer[s] may be experiencing issues with loading Slack,” Slack wrote. As of 2:24PM ET, Slack’s status page reports the issue is resolved, and anyone still having problems should be able to connect by refreshing the app.

We’re investigating the issue where Slack is not loading for some users. We’re looking into the cause and will provide more information as soon as it’s available.

Feb 22, 9:25 AM EST

The issue was widespread, with a number of users complaining on Twitter and a huge spike in issues noted on Down Detector, however, some people were still able to connect and send messages reliably.

“Our teams are aware of and are investigating the issue,” Slack spokesperson Sean Mills said in an emailed statement to The Verge.

The good news so far is that, unlike 2021, Slack has waited until February for the year’s first major outage. Last year, problems struck on January 4th, cutting off people trying to connect to work remotely. Now, more workers are back in offices, but clearly, demand for Slack’s service is still high. Now that Slack is working again, The Verge team (and every other newsroom full of writers that are suddenly all alone again) can put off figuring out how to use threading in Discord.

Update February 22nd, 10:17AM ET: Added latest update from Slack.

Update February 22nd 10:47AM ET: Added latest update from Slack and a statement from a Slack spokesperson.

Update February 22nd 12:10PM ET: Added latest update from Slack.

Update February 22nd 3:10PM ET: Added latest update from Slack noting the issue is resolved.