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Apple will no longer repair iPhones marked as missing

Apple will no longer repair iPhones marked as missing

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Repair technicians will see a notification if they’re working on a device reported missing

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Illustration by Alex Castro / The Verge

Apple Stores and authorized service providers will no longer repair iPhones that have been reported as missing through the GSMA device registry, according to an internal memo obtained by MacRumors. The company now requires repair technicians to deny users a repair if they’re notified of its missing status in the MobileGenius or GSX systems they use to service customers.

The GSMA device registry is a database of device serial numbers with information about each device’s status. For example, if someone reports their phone as stolen to law enforcement, the authorities may flag the device through GSMA, which can help repair providers identify a device as missing if it ever comes into their shop.

Apple’s new policy builds on its existing rules

Apple’s new policy is designed to prevent its repair providers from fixing phones that may have fallen into the wrong hands. It builds on its existing rules that bar technicians from removing a device’s Activation Lock unless the customer can provide proof that they purchased it. Apple will also refuse to perform a repair if users put their device in Lost Mode through the Find My app, which locks the device and displays contact information on the lock screen.

The company still hasn’t publicly confirmed MacRumors’ findings. The Verge reached out to Apple with a request for comment but didn’t immediately hear back.

Today’s Storystream

Feed refreshed Sep 24 Striking out

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The bill, called the Digital Financial Assets Law, would establish a regulatory framework for companies that transact with cryptocurrency in the state, similar to New York’s BitLicense system. In a statement, Newsom says it’s “premature to lock a licensing structure” and that implementing such a program is a “costly undertaking:”

A more flexible approach is needed to ensure regulatory oversight can keep up with rapidly evolving technology and use cases, and is tailored with the proper tools to address trends and mitigate consumer harm.


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At its Tudum event today, Netflix showed off a new clip from the Tim Burton series Wednesday, which focused on a very important character: the sentient hand known as Thing. The full series starts streaming on November 23rd.


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Get ready for some Netflix news.

At 1PM ET today Netflix is streaming its second annual Tudum event, where you can expect to hear news about and see trailers from its biggest franchises, including The Witcher and Bridgerton. I’ll be covering the event live alongside my colleague Charles Pulliam-Moore, and you can also watch along at the link below. There will be lots of expected names during the stream, but I have my fingers crossed for a new season of Hemlock Grove.


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A screenshot from the Netflix anime Thermae Romae Novae.
Thermae Romae Novae.
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Motorcycle owner Douglas Sonders has a cautionary tale in Jalopnik today about the iPhone 14’s new crash detection feature. He was riding his LiveWire One motorcycle down the West Side Highway at about 60 mph when he hit a bump, causing his iPhone 14 Pro Max to fly off its handlebar mount. Soon after, his girlfriend and parents received text messages that he had been in a horrible accident, causing several hours of panic. The phone even called the police, all because it fell off the handlebars. All thanks to crash detection.

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