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Apple Music and the iOS App Store were having problems

Apple Music and the iOS App Store were having problems


Missing labels, lyrics and songs that just won’t play

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The Apple Music logo on a background with a wave pattern
Illustration by Alex Castro / The Verge

If you’re an Apple user, then you might have seen some problems in the App Store or with Apple Music. On Monday Apple’s system status page listed issues affecting “all users” for both services noticed since 11:41AM ET without going into detail about what the problems are. In our tests, the App Store and Apple Music are both generally operational, but users noticed problems for several hours before they were resolved.

9to5Mac reported earlier that Apple’s Privacy Labels weren’t appearing on many App Store listings and cited a source confirming it was a bug that would be fixed soon.

Posters on Reddit have seen problems with Apple Music missing lyric information, Dolby Atmos, and lossless audio from songs where it should have those features, while some report they’re unable to play music even if it’s downloaded to their local storage for offline listening. Some users said logging in and logging out fixed the missing lossless audio features for them but not the missing lyrics. We were able to confirm the issue with lyrics as shown below.

Now Apple’s status page has been updated, marking problems with both services as resolved. The timeline of the issue is now marked as 4:15 AM - 12:02 PM, which may line up with what users experienced if it’s set for Pacific Time. On our end, the lyrics features are functioning and the privacy labels are back in place, and hopefully your downloaded songs are playing again.

Apple Music lyrics failing to load for Taylor Swift’s album Lover
Apple Music lyrics failing to load.
Image: Mitchell Clark / Apple

Update April 25th, 5:25PM ET: Updated to note that Apple says the outages have been resolved, the features are working on our end.