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Recent Chrome OS updates broke some Chromebooks’ cameras, but Google has released a fix

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Some updates have apparently caused problems

Photo by Vjeran Pavic / The Verge

Recent Chrome OS updates have broken the camera on some Chromebooks for some users, as reported by About Chromebooks, but Google said Thursday it released a fix.

Some bug reports found by About Chromebooks before the fix was available listed differing issues; one said the camera “simply does not work,” while another said the camera is “unable to focus properly.” People also reported problems across a few different updates, with at least one dating back to Chrome 97. (Chrome OS is currently on version 100.)

There have been some reports of camera issues with the following devices, according to About Chromebooks:

  • Acer Chromebook 14
  • HP Chromebook x2 11
  • Lenovo Duet 5 Chromebook 5
  • Lenovo 10e Chromebook
  • Google Pixelbook Go
  • Acer Chromebook Spin 13

In a Reddit thread about recent camera problems with the Duet 5, a person with a “Verified Googler” tag said Tuesday that the company is working on a fix. “Our team anticipates that the fix will be available later this week with a software update and is not related to your device,” said the person, who identified themselves as “Alisha.” “We will share an update on this thread once the fix has rolled out.”

Shortly after we first published this article, Google said on its support forums that it had released a fix for the issues in an update. Here’s a guide from Google on how to update your Chromebook.

Update April 7th, 7:48PM ET: Google says it has released a fix.