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Instagram was having problems, but it should be fixed now

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Instagram has fixed the issues that were causing errors on Thursday evening.

Illustration by Alex Castro / The Verge

If you’re having trouble accessing Instagram right now, you are not the only one. Reports across the internet (Downdetector, Reddit) note issues with Meta’s more-than-just-pictures app, with many people seeing screens saying they’re not logged in, blank image posts, “Welcome to Instagram” messages like they have a brand new account, or feeds that stop loading after the first few pictures. Many Verge staffers are seeing similar issues while trying to access Instagram.

Just before 9PM ET, Instagram said the problems have been resolved, so the apps should be working for you again. In a statement given to The Verge, Instagram communications lead Seine Kim said “Earlier today some people were having trouble accessing Instagram. We resolved the issue as quickly as possible for everyone who was impacted, and we apologize for any inconvenience.”

The outage didn’t appear to be tied to any specific area, and other services were still working. The network disruption trackers at NetBlocks noticed Instagram’s “intermittent” issues are happening internationally, but there doesn’t appear to be any wide-scale blocking going on anywhere.

Instagram’s sample outage status message
Instagram’s sample outage status message
Image: Instagram

We also haven’t seen any of the in-app outage status messages for Instagram that it began testing shortly after last year’s massive Facebook network outage that might tell users about any major technical difficulties affecting the platform or its features.

Update May 26th, 2:52PM ET: Added statement from Instagram confirming issues and work on restoring service.

Update May 26th, 10:20PM ET: Updated to note that Instagram says the issue is resolved.