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DirecTV fumbles NFL Sunday Ticket... again

DirecTV fumbles NFL Sunday Ticket... again


For the second weekend in a row, Sunday Ticket subscribers can’t see the NFL games they’re paying to stream.

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Illustration by Alex Castro / The Verge

DirecTV’s NFL Sunday Ticket stream has gone down for the second week in a row. Football fans across Twitter complained that they were unable to log in or received an error message when trying to load the stream.

Former Deadspin reporter Timothy Burke said on Twitter the service started having issues at about 2PM ET, and all streams when dark after that. DirecTV acknowledged the issue in a tweet, and later shared an update at around 4PM ET saying that the games went back online, but that it would “continue to monitor” the streams.

It looks like subscribers continued to have problems after this. Many users said the Sunday Ticket app blacked out certain games even though they weren’t available locally.

“Today’s NFL Sunday Ticket games have returned for streaming,” DirecTV said. “We will continue to monitor, apologize for the inconvenience and thank our customers for their patience.” When reached for comment, DirecTV pointed The Verge to the statement it posted on Twitter.

Sunday Ticket subscribers experienced similar issues last week when it went down for several hours. It also didn’t help that a number of other services that air live football, including YouTube TV, Sling TV, and the NFL app, also suffered outages at the time. Thankfully, it doesn’t look like any other services are experiencing problems this week.

After this football season, NFL Sunday Ticket will have a new home. DirecTV’s rights to Sunday Ticket expire this year, with Google and Apple reportedly in the running to secure them.

Update September 18th, 3:30PM ET: Updated to note that DirecTV responded to The Verge with the same statement provided on Twitter.

Update September 18th, 4:26PM ET: Updated to add that DirecTV has announced that service is back online, but that users are still experiencing blackouts.