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Fitbit’s service was down, but your smartwatch can sync your steps again

Fitbit’s service was down, but your smartwatch can sync your steps again


Fitbit users couldn’t connect data from their wearables to the cloud, and attempting to fix the issue by uninstalling the app or logging out just made things worse.

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Several colorful strap options surrounding a Fitbit Inspire 3
Image: Fitbit

Update February 7th, 9:52AM ET: There are reports Fitbit is experiencing issues again.

No, it’s not you — Fitbit earlier today experienced a major outage.

According to Downdetector, the outage started at about 8AM ET, with most reports indicating the problem was with the Fitbit mobile app. However, some users are also reporting issues with the Fitbit website.

The main problem appeared to be that users couldn’t sync their data, set up devices, or view updates. Essentially, anything related to using the Fitbit app appeared to be borked. Other users on Twitter have said that uninstalling and reinstalling the app effectively locks them out, as the app wouldn’t not let them log in or re-pair their devices.

The good news was Fitbit was quickly aware of the issue.

“We’re aware of an outage impacting services across the Fitbit app and are working to resolve it as quickly as possible,” Fitbit spokesperson Andrea Holing told The Verge after initial publication. This was confirmed by the @FitbitSupport account, which said it was working on a fix at 11:05 AM ET. After initially suspecting user error, the Twitter account began advising Fitbit users to wait a few hours before trying to access their accounts again.

As of 4:58 PM ET, Fitbit told The Verge that the issue had been resolved, though some users were reporting outages on DownDetector as late as 3:52 PM ET. If any users are still having issues, they should contact customer support at or to DM the @FitbitSupport account.

Update, 02/06/2023, 5:00 PM ET: Article has been updated to include Fitbit spokesperson statement and that the outage has been resolved.